Coach Binder Privacy Policy

Who We Are

Snitzer Art, LLC owns and runs Coach Binder at coachbinder.app.

We: "We", "us" and "our" mean Snitzer Art, LLC.
Customer: A club or a solo coach who opens a workspace. The customer decides what goes into the workspace.
You: Anyone who uses Coach Binder. That includes coaches, club staff, parents and players.

We store and process workspace data for the customer. Questions about a team's data go first to that team's club or coach.

Coach Binder collects only what coaching and running a club need.

Information	Examples	Who Enters It
Accounts	Name, email address, phone, a short bio, a coach photo and a password if you set one.	You
Workspaces	Club name, logos, teams, seasons, schedules, locations, plans and drills.	Coaches and club staff
Players	Name, jersey number, position, birth date, photo, attendance, notes, skill ratings and stats.	Coaches and club staff
Player contacts	Names, email addresses and phone numbers of a player's family.	Coaches, club staff and parents
Registrations	Sign up details, signed waivers and whether a fee is paid.	Parents and players
Phone notes	The text of a note sent from a phone with a token.	Coaches
Messages	Emails a coach sends to families, with delivery status.	Coaches
Requests	The name, email address and message on Contact Us or Ask Your Coach.	You
Interest list	The email address you give Join the Interest List, and when you joined.	You
Technical	Your sign in cookie, your IP address and the time of each request.	Your browser

Card numbers go straight to Stripe. Coach Binder never receives or stores card numbers.

Coach Binder has no field for medical information. Coach Binder does not ask for medical details.

We use your information to run Coach Binder for you and your club.

To show your workspace to the people your club allows.
To send the email Coach Binder needs, such as login links, invitations and schedule notices.
To send the messages a coach writes to families.
To bill a workspace for its seats.
To answer a support request.
To email the interest list once when Coach Binder opens to new coaches, with the launch offer.
To keep Coach Binder secure and to stop abuse.
To count totals, such as workspaces and events, with no content attached.

We never sell personal information. We never use it for advertising.

We do not use your content to train any artificial intelligence model.

Coaches and club staff enter children's information to coach their teams. These rules protect every child in Coach Binder.

A child under 13 never holds an account. A parent holds the account and links the child.
A player 13 or older holds an account only by invitation.
The club or coach who enters a child's information is responsible for the parent's permission.
Only staff see a full birth date. Families and public pages show at most the birth year.
A player photo opens only for signed in staff and families of that team.
Coach Binder removes location and camera details from every photo.
A removed photo is deleted permanently. Archiving a player deletes the photo too.
Coach Binder never uses face detection or face matching.
A note reaches a family only when a coach marks the note for families.
A parent sees only their own child's attendance, photo and notes.

A parent can ask to see, correct or delete their child's information. Use Contact Us to ask.

Each kind of reader sees only what the club or coach allows.

Reader	What They See
Club staff	What their role allows on the teams their role covers.
Families	Their own child's information, the schedule, shared notes and messages sent to them.
The public	Public pages a coach turns on. These pages show nothing about a child beyond jersey numbers and first names. A roster appears only when a coach turns the roster on.
Link holders	A plan share link shows a practice plan and its coaches. A calendar link shows a schedule. Neither shows a roster, attendance or notes.
Our staff	Account standing, member email addresses and totals. Workspace content only when we sign in as a member to give support. Each such sign in is recorded.
Service providers	Only what each provider needs, listed in Service Providers.

We share information with the authorities only when the law requires us to.

These companies process information for us. Each one receives only what its job needs.

Provider	What It Does	What It Receives
Fly.io	Hosts Coach Binder, its database, its files and its PDF printing in the United States.	Everything Coach Binder stores
Postmark	Delivers email.	The address and the email
Stripe	Bills workspaces. Takes sign up payments for clubs.	Billing contacts and payment details
Google Maps and Apple Maps	Show maps and directions.	A location's address or name, never a person

Coach Binder sets one cookie. The cookie keeps you signed in and is encrypted.

Your browser also stores your theme, your menu layout and your help choices. These settings stay on your device.

Coach Binder uses no analytics, advertising or tracking cookies.

We protect your information with these measures.

We tell affected customers about a breach of their data as the law requires.

Coach Binder keeps a workspace's content while the workspace exists.

Archiving a season, plan, player or event hides the item. History stays for the club.
A removed player photo is deleted at once.
A login link works once and expires soon after we send the link.
Deleted information leaves our backups as each backup expires.

To ask us to delete your information or a whole workspace, follow these steps.

Open Contact Us.
Say what you want deleted.
Answer our email to confirm that you hold the account or are the child's parent.

We complete a confirmed request within 30 days. We tell the club when a request concerns its team's data.

You control your own information in these ways.

See and correct: Edit your account in Settings. Ask your coach to correct a player's details.
Copy: Ask us through Contact Us for a copy of your information.
Delete: Ask us as Keeping and Deleting Information describes.
Stop messages: Click the stop link in any message from a coach.

Some states and countries give their residents more rights. We honor those rights for every user.

We post every change on this page with a new effective date.

Workspace owners receive an email before a material change takes effect.

Send questions about privacy through Contact Us.