Messages to Families

A message is one email to every person a roster reaches.

1. Open the team or program page.
2. Click the Messages tab at the top.
3. Click New Message.
4. Under To, pick Whole Roster or One Event. For One Event, select the Event.
5. Enter a Subject and the Message.
6. Check the Recipients panel. Each listed person gets the email. No Email on File names any player whose family the email misses.
7. Click Send at the top of the page.
8. Click Send It in the band. Coach Binder cannot take back an email once it is sent.

The event page's Message Families in the More menu opens the same page with that event picked.

A plan shared with Families or Public has Message Families in its Share panel. The message starts with the plan's link filled in.

No Email on File

Players with no parent account, no player account and no roster contact with an email. Click a name to add a contact on the player page. The Send band counts them too.

A message reaches three kinds of people for each player.

• An event message reaches everyone at the event, including players from other rosters added to the event.
• One email address gets one email, even when the address belongs to two players.
• Each person gets a separate email. No person sees another address.

To reach a family with no account, add a contact on the player's page.

A schedule notice tells families about a cancellation, a new time, a new place or a practice that became a game.

Send Cancellation Notice

Appears on an upcoming event set to Canceled. Opens a new message with the cancellation filled in.

Send Schedule Notice

Appears on an upcoming event with a new start time or location, or one changed to or from a game. Also appears when a canceled event is back on.

Schedule Notice

The box on a message about one event. A notice reaches people who stopped message emails.

With the team's settings at Ask Me, nothing sends automatically. The event page offers the notice until one is sent.

Older changes

A change more than 14 days old that never had a notice no longer asks for one. Families have planned around it by then.

Changing the type

Only a change to or from a game asks for a notice. A practice made a training session does not. The New Time or Place setting covers that change.

Each team or program keeps its own message settings.

1. Open the team or program page.
2. Click the Messages tab at the top.
3. Click Message Settings.
4. Change the settings. Click Save at the top of the page.

A role at Messages View reads the settings. A role at Messages Edit changes them.

A setting at Send Automatically sends a message with no coach clicking Send.

• The 10 minute wait gathers quick edits into one email.
• A change in an event's first 15 minutes counts as making the event. The event page offers that notice instead.
• Events added before New Event Added was switched on are never announced.
• Each event gets one reminder at most.
• A reminder, new events and the weekly schedule skip people who stopped message emails.
• An event marked Private never sends automatically. A Private event gets no reminder, no notice and no line in new events or the weekly schedule.
• Times read in the event's own time zone, as on the event page.
• A reminder names the rink. A game's reminder adds home or away and the locker room.
• A reminder, a new event and a schedule notice end with the saved address and a Google Maps directions link. The weekly schedule lists each address.

The event page shows when an automatic notice sends. Click Write It Myself to send your own words first.

The Messages tab marks each automatic message with Automatic.

Each email comes from Coach Binder's address under the team's name.

From

The team or program name.

Reply

A reply goes to the staff member chosen in Replies Go To. The default, The Coach Who Sends It, is the message's author. An automatic message with no author sends replies to the head coach.

Family page

A family with an account sees the message on the Family page as well.

Stop link

Every email ends with a link that stops message emails.

A family stops message emails with the link at the end of any message email.

• Stopping covers every team in your organization.
• A schedule notice still reaches the family.
• Every message still appears on the Family page.
• The same link offers Start Emails Again.
• Marking a message email as spam also stops message emails.

The Recipients panel marks a stopped person with Stopped Emails.

The Messages tab lists every message sent to the roster, newest first. Click a subject to open the message.

A sent message cannot be changed or deleted.

The Messages part of a role decides who reads and sends messages.

Owner, Admin, Head Coach and Team Manager start at Edit. Assistant Coach starts at View. Specialist Coach starts at None.

• Players, Contacts Where to add a family's email address.
• Members and Invitations Invite parents so they see messages on the Family page.
• Calendar Links, Show on the Family Page Put the schedule in each family's calendar.